1. How to create an account
You can sign up on Freedo
- From mobile, downloading the Freedo app.
- From the website, clicking Sign-up.
For further help please contact us at firstname.lastname@example.org.
2. Who are the Pros?
Professionals on Freedo are people that come from many different backgrounds to offer their skills to help you in your needs.
3. How can I save a favorite pro?
When you see the Pro list, you will see a bookmark symbol. By selecting it the pro will automatically be saved in the “Bookmark section”.
4. How do I choose a pro and what should I do?
When choosing a pro, don’t just go with the lowest price. Ask questions and take a close look at the profile, reviews, information, pictures, and credentials. When you think you've found the pro you want to hire, you will find a hire button in the chat inside the top right corner menu. Once you hire a pro, if for any reason you changed your mind you can unmark as hired always from the same menu. After the job is completed you will find the review button inside same menu.
5. How does the Inbox work?
Here is where the general discussion will take place. It’s also the place where the customer will decide if to hire. In the top menu you will find the following options (they vary based on the status of the job and if you're a pro or a customer): hire, unmark as hired, report, review, archive, show details.
Archived – Once the job is completed you can archive the chat. So all your history will display under this tab. Also, in order to have the job count towards the number of hires you will need to archive the chat. Once the conversation is archived it is considered closed you won't be able to interact anymore. It will be available for view only.
6. Why it is important to leave a review
Leaving a review for a professional after a job is completed is at the base of the platform. It helps future customers know about your experience with the pro, and helps the pro get hired for future jobs. We can’t stress enough how important it is for the customer to review professionals. So please always be kind and leave one!
7. How do I suggest a new service?
First make sure you’ve searched for the service not only in the category but also through the search bar. Sometimes a job might be under another category. If you still can’t find it, you can send us a request through the feedback module. Or email us at email@example.com.