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Community Guidelines

Users must comply with all applicable laws, the Freedo terms of use, and all posted site rules.

We may modify these rules so please check back here from time to time.

Freedo is committed to building a respectful community. Here are a few tips to help keep the experience great for everyone:

  • Be respectful & polite.
  • If you change your mind on a service, if you're running late, or if you have to reschedule, politely let the other person know.
  • Sometimes things can go wrong. Although it's uncommon, if you have a problem with a service, try to work it out with the professional in a calm and respectful way. In most cases, they'll be open to finding a solution.

When using Freedo please refrain from any of the behaviors listed below:

‣ Illegal Activities. Do not use the Freedo service to engage in illegal activities or promote dangerous and illegal acts.

‣ Malicious Products. Do not transmit viruses, malware, or any other malicious or destructive code. Do not distribute content that harms or interferes with the operation of the Freedo service.

‣ Hate Speech. Do not distribute content that promotes hatred or violence towards groups of people based on their race or ethnic origin, religion, disability, gender, age, veteran status, or sexual orientation/gender identity.

‣ Personal and Confidential Information. Do not distribute other people’s personal and confidential information, such as credit card numbers or account passwords.

‣ Account Hijacking. Do not access another user’s account without their permission. Do not use the Freedo service for phishing scams.

‣ Child Exploitation. Do not upload or share content that exploits or abuses children. This includes all child sexual abuse imagery and all content that presents children in a sexual manner. We will remove such content and take appropriate action, which includes account disabling and reporting to the National Center for Missing & Exploited Children (NCMEC) and law enforcement.

‣ Spam. Do not spam, including sending unwanted promotional or commercial content, or unwanted or mass solicitation.

‣ Sexually Explicit Material. Do not distribute content that contains nudity, graphic sex acts, or sexually explicit material. Do not drive traffic to commercial pornography sites.

‣ Harassment and Bullying. Do not harass or bully others. Anyone using the Freedo service to harass or bully may have the offending content removed or be permanently banned from the Freedo service. Repeatedly targeting other users with unwanted messages is a form of harassment.

‣ Violence and Threats. Do not distribute depictions of graphic or gratuitous violence.  We may remove content and may escalate to law enforcement when we perceive a genuine risk of physical harm, or a direct threat to public safety. You may not credibly threaten others, or organize acts of real-world violence.

‣ Self-Harm. We may remove any promotion or encouragement of self-mutilation, eating disorders or drug abuse.

‣ Impersonation or Deceptive Behaviour. Do not use the Freedo service to impersonate others.

‣ Intellectual Property. Before sharing content on the Freedo service, please be sure you have the right to do so. We ask that you respect copyrights, trademarks, and other legal rights. Accounts that consist solely of other people’s posts or content copied from the Internet may be disabled.

‣ User Profile Name. To help make it easy for people to connect with you, use the name your friends, family or co-workers usually call you when registering your account and where different, try and choose a user name you use on existing social media accounts for use with your Freedo account. To the extent that user names do not violate our Terms of Use.

‣ Regulated Goods. It is not permitted to complete transactions involving regulated goods on the Freedo service. If you post an offer involving firearms, alcohol, tobacco, or adult products, we expect you to make sure you’re following all applicable laws.

‣ Contests and Promotions. Do not run contests, sweepstakes, or other such promotions directly on the Freedo service, except by pre-approved means.

For content info see Content policy

We may remove content that violates these guidelines. In severe cases or repeated violations, we may suspend or cancel a user account or take other action. For more information, please see our Terms of use.



Reviews

Honest reviews deliver the trust our community is built on. To that end, we prohibit:

  • Reviews not directly related to a pro’s professionalism, interactions, or performance on a job started or completed.
  • Reviews that do not represent users' actual, personal experience.
  • Reviews unrelated to the actual service performed (e.g. political or social commentary).
  • Content that endorses or promotes illegal or harmful activity or violence, or is profane, vulgar, obscene, threatening, or discriminatory.
  • Content that violates another person or entity’s rights, including intellectual property rights and privacy rights.
  • Content that is intended to be used as part of extortion.
  • Commercial promotion of products or services.

In order to maintain trust in our community, we generally do not edit, change, or delete reviews that comply with our Community Guidelines & Content Policy.

How to Help?

Maintaining a strong community is important to us. If you run into any suspicious behavior or items, please let us know. You can also report users. Users won't know when you've reported them.

Content Policy

By posting content on Freedo, you agree to abide by this Content Policy and other policies. We reserve the right to remove content, in whole or part, that violates these guidelines or our Terms of Use, or for any other reason in our sole discretion.

User Content

  • Content that endorses or promotes illegal or harmful activity or violence, or is profane, vulgar, obscene, threatening, or discriminatory.
  • Content that violates another person’s or entity’s rights, including intellectual property rights and privacy rights.
  • Content that is proven to be used as extortion.
  • Content directing customers to visit additional websites or forms to fill out duplicative information.
  • Content that advertises or solicits a business not related to or appropriate for the Freedo platform.

Please report any content on Freedo if you believe it violates this policy. support@freedo.app.



Posting Rules

Freedo is dedicated to making the local marketplace an enjoyable experience. Please follow the guidelines below when posting listings.

Listings information

The quality of your listing makes the difference from being chosen or not. Service info should give customers a clear, honest, and accurate description so they can best determine whether it fits what they're looking for.

To allow customers to understand the level of your service, always include images related to the offered service. Posts with offensive, prohibited, or unrelated images will be subject to removal.

Please;

  • Don't provide personal information.
  • Don't add keywords or price points intended to manipulate search results.
  • Don't solicit risky payment methods such as Western Union or Moneygram.

Duplicate Posts

Multiple posts for one service can confuse a user and can be negative for professionals. Please limit unique posts to a single service & category.

Messaging & Communication

Freedo messaging system facilitates your communication with other users. Don’t share personal information, be respectful and remember, the use of in-app messaging to circumvent Content Policy or Posting Rules isn't allowed.